Will all negative comments be deleted?
No. Genuine customer criticism needs appropriate review and response. Abusive or policy-violating comments may be moderated where platform permissions allow.
CWS Agency / Service
Crisis detection and reputation monitoring
See the signals early. Respond with care.
01 / Overview
See the signals early. Respond with care.
Reputation protection starts with noticing change. We watch the tone and volume of available conversations, define alert thresholds and help your team assess what is happening. Comment moderation can be configured where platform permissions and policies allow; substantive complaints should be reviewed rather than simply removed.
02 / What is included
Clear work from start to finish.
Monitoring of public comments and sentiment patterns to flag sudden complaints, harmful activity and issues that need a timely human response.
- 01Comment and sentiment monitoring rules
- 02Escalation alerts for unusual complaint patterns
- 03Moderation guidance within platform permissions
- 04Issue review and response reporting
03 / How we work
A practical process you can follow.
- 01
Agree what counts as a complaint, risk or abusive comment.
- 02
Configure monitoring, alerts and moderation permissions.
- 03
Review flagged issues and refine the response playbook.
04 / Questions
Straight answers.
Can the system warn us about a sudden issue?
It can flag unusual patterns in available comments and alert the team, which then decides how to respond.
